FAQs

What types of products does Luxetique Pets offer?

 1. Pet Toys: Interactive, chew, and puzzle toys for entertainment and mental stimulation.

2. Pet Apparel: Seasonal wear, safety vests, and stylish outfits.

3. Accessories: Customizable collars, ID tags, leashes, and travel essentials.

4. Grooming Tools: High-quality combs, brushes, and grooming kits for pet care.

5. Bedding: Luxury pet beds, cushions, and blankets for comfort.

 

How can I contact Luxetique Pets for inquiries?

You can reach us via email at luxetique8@gmail.com Our physical address is London UK should you need to contact us through traditional mail.

What is the return policy for Luxetique Pets products?

We offer a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. You will also need to provide a receipt or proof of purchase. Please note that certain items, such as personal care goods, cannot be returned.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Can I exchange an item purchased from Luxetique Pets?

To exchange an item, the fastest method is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any exceptions to the return policy?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What is the European Union cooling-off period for returns?

If your merchandise is shipped within the European Union, you have the right to cancel or return.